Cancellation and Refund Policy

At Priya Sales, we aim to provide a reliable and transparent shopping experience.

1. Order Cancellation

• Customers may request cancellation before their order has been dispatched.

• Once an order has been handed over to the delivery partner, cancellation may no longer be possible.

• Digital services, activations and subscriptions cannot be cancelled once the activation or service process has started.

• Cancellation requests are subject to order status and verification.

2. Return and Replacement

Returns or replacements may be considered in the following situations:

• Wrong product delivered.

• Product received in damaged condition.

• Product received with missing essential components.

• Manufacturing defects covered under the applicable return or warranty policy.

• Grocery or perishable products received damaged, spoiled or incorrect.

Customers should contact our support team as soon as possible after delivery and provide the order number and relevant photographs.

3. Refund Processing

• Approved refunds will be initiated through the original payment method wherever possible.

• The actual time for the refund to appear depends on the payment provider or bank.

• Refund requests are subject to verification and approval.

• Delivery charges, where applicable, will be handled according to the circumstances of the return and applicable consumer protection requirements.

4. Non-Returnable Products

Certain products may not be eligible for return, including:

• Products specifically identified as non-returnable.

• Activated digital services and subscriptions.

• Perishable products, except where damaged, spoiled, defective or incorrectly supplied.

• Products damaged after delivery due to misuse or improper handling.

Nothing in this policy limits statutory consumer rights.

5. Contact Us

For cancellation, replacement or refund assistance:

Business: Priya Sales
Location: Ozar, Maharashtra
Email: [Your Support Email]
Phone: [Your Contact Number]